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Executive Recruitment Services plc

Privacy

Executive Recruitment Services Privacy Statement

This privacy statement covers the site www.ers.co.uk. We at Executive Recruitment Services consider the privacy of our online visitors to be of paramount importance. The following statement includes:

  1. What personally identifiable information Executive Recruitment Services collects.
  2. What personally identifiable information third parties collect through ers.co.uk.
  3. What organisation collects the information.
  4. How Executive Recruitment Services uses the information.
  5. With whom Executive Recruitment Services may share user information.
  6. What choices are available to users regarding collection, use and distribution of the information.
  7. What types of security procedures are in place to protect the loss, misuse or alteration of information under Executive Recruitment Services control.
  8. How users can correct any inaccuracies in the information.

If users have questions or concerns regarding this statement, they should first contact:

privacy@ers.co.uk

Privacy Policy
Executive Recruitment Services
Gresham House
53 Clarendon Road
Watford
Herts.
WD17 1FT
(01923) 225581

Information collection and use

Where we collect information

Executive Recruitment Services (hereafter referred to as ERS) is the sole owner of the information collected on ERS Online. ERS collects information from our users at several different points on the website which are detailed below. All personal information collected is submitted voluntarily by users. Aggregated information (for example, the number of users applying for a specific type of role) will only be used by ERS to improve our services and is not shared with any 3rd party company. Users are therefore free to visit and browse the site without ERS collecting any personal information from them.

Points of Collection

User registration
In order to access the Registered Users' menu that provides the ePrompt and application management functions, a user must first complete the online registration form. During registration a user must provide their email address and full name. We use this information to contact the user about services and/or vacancies on our site for which they have expressed interest. The user must also provide a unique identifier in the form of a password that will allow you to access your personal ERS Online account on return visits.

Application for a vacancy or vacancies
We request information from the user on our vacancy application form. A user must provide their full name and email address as contact information. Users may choose to include their home, work &/or mobile telephone numbers which are also used for contact purposes only. The user may also choose to include a covering letter; additional information provided in the covering letter will be used by our consultants for recruitment related purposes only. The user must also include a copy of their curriculum vitae (CV). The information contained therein will be available only to ERS, will be used only for recruitment related purposes and will be treated in strict adherence to the current UK Data Protection Act. A user's CV will only be released to a 3rd party organisation (prospective employer) with the explicit prior consent of the user.

Client services - Request phone call and contact form
We request information from the user on our Request phone call page and our contact form. Specifically, a user must provide their full name, email address, company, job title and telephone number to be used for contact purposes only. The user may choose to include a cover letter; additional information provided in the covering letter will be used by ERS for recruitment related purposes only.

How we use information

Profile
The personal information collected by ERS on ERS Online is only used for recruitment related purposes i.e. to find jobs for staff, or staff for jobs. None of this information is disclosed to third parties. Any aggregate demographic information will only be used for recruitment related purposes or peripheral uses such as advertising and marketing.

Cookies
A cookie is a piece of data stored on the user's computer tied to information about the user. Usage of a cookie is in no way linked to any personally identifiable information while on our site. We use both session ID cookies and persistent cookies. For the session ID cookie, once users close the browser, the cookie simply terminates. A persistent cookie is a small text file stored on the user's hard drive for an extended period of time. Persistent cookies can be removed by following Internet browser help file directions. Further information about cookies can be found here.

We use persistent cookies for two functions of ERS Online. When logging in as a Registered user, if users check the 'Remember me' box then a cookie is stored on their hard drive that will remove the need for reentering the log in information at each visit. If a user adds a vacancy or vacancies to their 'Job cart' and leaves the site before applying, a cookie will be stored on their hard drive that will retain the contents of the cart for a period of 30 days. This cookie is deleted once a vacancy or the vacancies have been applied for or once the cookie expires.

Log files
Like most standard web site servers we use log files. This includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks to analyze trends, administer the site, track users' movement in the aggregate, and gather broad demographic information for aggregate use. IP addresses, etc. are not linked to personally identifiable information.

Communications from ERS Online

Welcomes, reminders and application confirmations
We send all new registered users a welcome email to verify their password. We will also send Registered Users email reminders of their password when requested through the site and confirmation of any vacancy applications the user submits.

ePrompt™
If a user wishes to subscribe to our ePrompt™ service, we ask for contact information such as name and email address (obtained at the user registration stage). The user will also need to submit details of both the type/s and location/s of the job they seek.

Service announcements
On rare occasions it is necessary to send out a strictly service related announcement. For instance, if our service is temporarily suspended for maintenance we might send users an email. Generally, users may not opt-out of these communications, though they can deactivate their account. These communications are not promotional in nature.

Contact requests
We will communicate with users to provide requested services and information via email, telephone or post, in accordance with the users wishes. Users requesting contact on issues other than specific job applications will need to submit their full name, email address, company, job title and telephone number. They may optionally include a covering letter, which may include the user's postal address.

Sharing

Legal Disclaimer
Though we make every effort to preserve user privacy, we may need to disclose personal information when required by law wherein we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order or legal process served on our web site.

Aggregate information (non-personally identifiable)
We do not share aggregated demographic information with any third party but will use it for internal purposes. This aggregated information is not linked to any personally identifiable information.

Personal information
We DO NOT share personal information with third parties.

Business transitions
In the event that ERS goes through a business transition, such as a merger, being acquired by another company, or selling a portion of its assets, users' personal information will, in most instances, be part of the assets transferred. Users will be notified via both email and a prominent notice on our web site for at least 30 days prior to a change of ownership or control of their personal information. If as a result of the business transition, the users' personally identifiable information will be used in a manner different from that stated at the time of collection they will be given choice consistent with our notification of changes section.

User choice
Users who no longer wish to receive any communications from ERS can have their details deleted from the ERS Online database. ePrompt users can stop receiving any further email alerts thought the 'Manage My ePrompts' section of the web site.

Surveys
From time-to-time ERS Online requests information from users via surveys. Participation in these surveys is completely voluntary and the user therefore has a choice whether or not to disclose this information. The requested information typically includes demographic information. Anonymous survey information will be used for purposes of monitoring or improving the use and satisfaction of this site and ERS's associated recruitment services. Users' personally identifiable information is not shared with third parties unless we give prior notice and choice.

Vacancy send to a friend
If a user elects to use our referral service for informing a friend about a vacancy, we ask for both the user's and friend's name and email address. ERS Online will automatically send the friend a one off email inviting them to visit the site, with a link that will take them directly to the referred vacancy. ERS does not store this information and will use it for the sole purpose of sending this one off email and to track the success of our 'Send to a friend' program.

Information security

ERS takes every precaution to protect our users' information. When users submit personal information via ERS Online, their information is protected both online and offline.

All personal information is kept outside any web routes, protecting the path from ever being 'guessed' by curious browsers. Our database is 'industry strength' SQL Server. Our server is maintained, updated and backed up by Worldcom/UUnet and regularly patched. The server is held in a secure environment within a locked facility.

All of our users' information is restricted in our offices. Only employees who need the information to perform a specific job (e.g. consultants for the purposes of recruitment) are granted access to personally identifiable information. Our employees must use passwords to log in to the network and again, using a different password, to access the database holding the user information.

Furthermore, ALL employees are kept up-to-date on our security and privacy practices. Every six months, as well as when new policies are added, our employees are notified and/or reminded about the importance we place on privacy, and what they can do to ensure our users' information is protected.

If users have any questions about the security at ERS Online, users can send an email to privacy@ers.co.uk. We will respond to any such inquiries as quickly as possible.

Supplementation of information

Candidate/Client history
ERS will use any archived information on our database in combination with any submitted by the user to ERS Online for recruitment related purposes and to provide a higher standard of service to the user. We will only obtain personal information from external sources should employer &/or personal references be required and only with the explicit prior consent of the user.

Updating or deleting personal information
If a user's personally identifiable information changes, or if a user no longer desires our service, we provide a way to update or delete the users' personally identifiable information. Alternatively, this can be done by sending an email requesting an update or deletion to webmaster@ers.co.uk.

Notification of changes
If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so our users are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We will use information in accordance with the privacy policy under which the information was collected.

If, however, we are going to use users' personally identifiable information in a manner different from that stated at the time of collection we will notify users via email. Users will have a choice as to whether or not we use their information in this different manner. However, if users have opted out of all communication with the site, or deleted/deactivated their account, then they will not be contacted, nor will their personal information be used in this new manner. In addition, if we make any material changes in our privacy practices that do not affect user information already stored in our database, we will post a prominent notice on the website notifying users of the change. In some cases where we post a notice we will also email users, who have opted to receive communications from us, notifying them of the changes in our privacy practices.

How to contact us

If users have any questions or suggestions regarding our privacy policy, please contact us at:

Privacy Policy
Executive Recruitment Services
Gresham House
53 Clarendon Road
Watford
Herts.
WD17 1FT

Tel: (01923) 225581
Fax: (01923) 224493
privacy@ers.co.uk
www.ers.co.uk - Contact us section

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